FAQ

How do we refer patients?

Fax the physical therapy prescription/order/referral to (888) 494-1686
If fax is unavailable, request patient name and contact details then forward to operations

After signing the referral, patients choose where they are treated. How can they set up an appointment with Kins?

Call (212) 287-4257
Book online at Kins.com

How soon will my patient be seen?

When no insurance authorization or medical records release is required we can see patient’s as quickly as 48 hours. When authorizations and / or medical records are required we can commit to 48 hours from receipt.
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What we have seen so far on average is that patient’s choose initial evaluation appointments between 6-10 days.

How much does it cost the patient?

We are in-network with most major commercial insurances and medicare. Your patient’s cost with Kins will always be the exact same as if they visited a traditional physical therapy clinic.

Where are you located?

We do not have a physical location. Instead, for patient convenience our physical therapists come to their home/office/gym receiving care in-person or virtually via telehealth.

Which areas do you cover?

BOSTON: Greater Boston inside the N-95 belt, but we also have therapists in are as such as:
Worcester
Rockport
Salem
Swampscott
Norton
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NEW YORK: We have therapists that cover areas of Manhattan, Brooklyn, Queens and the Bronx.

How long is the appointment?

Kins therapists spend a full 45-55 minutes with patients at each appointment, which is 3x more than at a traditional clinic. With that extra time, our therapists are able to listen carefully to your patient’s unique needs and tailor a plan of care for your patient’s specific lifestyle so that they can heal faster.

Is in-home and virtual physical therapy as good as physical therapy in a clinic setting?

The best physical therapy program is the one that patients stick to. 70% of patients drop out from physical therapy partly because of the time wasted in commute and in waiting rooms. Kins helps patients stick with their program by bringing physical therapy to them. Kins patient retention rate is 89% vs 30% in a clinic setting. Most physical therapy programs do not require a facility or clinic setting.

In fact, multiple studies have shown that in-home and telehealth programs are equally effective in driving clinical outcomes. Kins is showing that 82% of their patients have shown significant improvement in their Quality of Life outcomes with 96% of long-term goals set at the beginning of the care plan achieved.

How do you differ from home health care?

Kins is just like an outpatient PT clinic, but we bring the clinic to the patient.

Our model is not designed for those that require home health e.g. combination of nursing, PT, OT needs and needing high levels of physical and personal assistance, or where highly specialized equipment is needed (wound care, pneumatic compression, hoists, or other specialized needs).

What about supplies for treatment?

Physical Therapists utilize everyday household items, allowing patients to perform exercises on their own between treatments to enhance recovery. We also bring our own tools, like a foam roller or a lumbar support cushion for the patient to try. Then we show them where to purchase online.

The beauty of physical therapy in the home is that the treatment is tailored to the patient’s living environment. Context is key in therapy, so a patient performing exercises with the items they use every day generates a high level of functional carryover and yields better outcomes.

What conditions does Kins treat? What do you not treat?

Our service provides treatment for all major musculoskeletal (MSK) & Orthopedic issues, neurological, geriatric and pediatric conditions (orthopedic & MSK ages 7+). See here for a full list.

Our model is not designed for those that require home health (high levels of physical and personal assistance) or where highly specialized equipment is needed (wound care, pneumatic compression, hoists, or other specialized needs).

What treatment modalities does Kins offer?

PTs will provide patient’s 1:1 care for 45min to 1hour in their home or virtually. This is really a different experience than in some clinical settings where a patient may only spend 15 min with a PT and continue the rest of their care with an assistant. With Kins the patient is given the choice and what is most convenient for them.

Our PTs focuses on patient centered care which includes:
Care responsive to the individual context of the patient
‍Shared decision making where the PT really focuses on the patient’s specific goals and treatment preference.
‍Kins PTs follow guideline-oriented (CPG’s) and evidence based-modalities which include:
movement/exercise therapy
psychosocial interventions
‍self-management advice and education modalities to empower and engage the patient to actively be involved in managing their conditions
Gait & Balance re-education
‍Falls risk reduction
Combining manual therapy with other evidence-based treatmentsEvaluate progress using outcomes measures
‍Screening for serious pathology/ red flags
‍Facilitate continuity/resumption of work

Can patients see the same therapist for all their visits?

Yes. We believe that great care starts with a strong relationship between the therapist and patient. Therefore, we make it a priority that patients see the same therapist for every appointment with us.

Who are Kins physical therapists?

We have a community of experienced therapists who have been practicing on average for 3+ years. All of our therapists go through a rigorous hiring process to ensure they adhere to evidence-based care. In addition, many of our therapists have specialties in areas ranging from orthopedics to sports medicine to geriatrics. As part of your onboarding, we collect information from you about your condition and match you with a therapist experienced in treating your condition. This way you are seeing a therapist who understands your condition and can personalize your treatments.

Over one hundred patients seen

5 stars on Google

Alison M.

"Finding physical therapists is not an easy task. Kins made it simple. I am a fan and am recommending Kins to anyone I know. Oh, and by the way. I am back to full quality life after my injury"

Jennifer G.

"Kins has managed to provide excellent therapy with a knowledgeable provider... Love the ability to do in-person and/or virtual sessions which isn’t always available at other practices. Highly recommend working with Kins PT."

Collin P.

“BEST PT SERVICE EVER. I heard of Kins through my company, and decided to give it a try. The appointments are super convenient - I never would have sought out or done PT if a service like Kins didn't exist.”